SERVICE
Resolve returns sooner and retain customer confidence
When service cannot see what was quoted, configured, built, and delivered, customers repeat themselves and resolution slows down. Velosity SERVICE connects each request to the order and production history behind it.
Service is the post-sale layer of the Velosity Business OS, keeping customer knowledge connected from the first quote through every return or support request.
Intelligent RMA Management
Simplify the complex process of returns and repairs. Our automated workflows ensure nothing falls through the cracks, from initial request to final resolution.
- Automated Workflows: Drive RMAs through standardized stages of inspection, repair, and return.
- Production Integration: Link RMAs directly to original Sales Orders and Production history.
- Disposition Tracking: Clearly define outcomes—repair, scrap, restock, or replace.
Comprehensive Support Ticketing
Provide your team with the tools they need to resolve customer issues quickly and efficiently.
- Centralized Hub: Manage all customer inquiries, technical issues, and feedback in one place.
- SLA Monitoring: Track response and resolution times to ensure you meet customer commitments.
- Customer 360 View: Access full service history during every customer interaction.
Integrated Quality
Close the loop between customer service and production quality to drive continuous improvement.
- Quality Loop: Feed service issues directly into your Quality Management process for 8D analysis.
- Service Scheduling: Manage recurring service contracts and preventative support.
- Root Cause Analysis: Identify patterns in failures to improve future product designs.
How much faster could service restore the customer outcome?
Walk through a recent return or support request and see where the investigation stalled.
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The Business OS for complex manufacturers—connecting configuration, quoting, orders, production, and service.
