Frequently Asked Questions

Answers for teams evaluating a better way to configure, quote, fulfill, and support complex products.

Q.

What makes Velosity different?

Velosity is built for complex, build-to-order work. It connects the information created in configuration and quoting to the orders, production work, and service that follow—so teams can respond faster, protect margin, and avoid manual handoffs.

Q.

What problems does Velosity help solve?

Teams use Velosity to reduce slow, error-prone quoting; protect margin before an order is placed; avoid recreating information between sales and operations; and keep service teams connected to the customer and order history they need.

Q.

Where can we start?

Start with the workflow creating the most friction—often complex quoting and configuration, sales-to-production handoffs, or service and RMA. Velosity can then expand with the modules that make sense for your operation.

During onboarding, we learn how your products, people, and processes work, then configure the guided workflows your team needs. The goal is a practical launch that creates value quickly without forcing a disruptive replacement of every system you use.

Q.

What's included in the Velosity launch?

The Velosity launch is a collaborative getting started process modeled from customer success experience. Here is what it includes:

  • Implementation manager
  • Access to Velosity video academy
  • Individual coaching & go-live web sessions
  • Setup of products, attributes, rules, tasks unique to your operation
  • We'll actually spend a lot of time with and energy for you. We limit the Velosity launch to 5 customers concurrently
Q.

Are there any long-term contracts?

This is up to you. We offer monthly subscriptions. They make sure that you remain very flexible and that you can cancel at the end of every month. However, if you like, you can also sign up for an annual subscription and pay one year in advance (at a better monthly rate).

Q.

How do I present this to my team?

You have two options to present this to your team: first, you can show them a video or recorded webinar. Second, you can book a meeting with us and invite your team for an introduction to Velosity.

Q.

Is Velosity cloud-only?

Yes, Velosity is a cloud-only product. There is no option to install it in your environment.
We typically update the product every four to six weeks. Having it as cloud-only product helps us to keep all customers current at any time, and also makes sure that you immediately can benefit from our investments.

Q.

Who are you guys, anyway?

We are Velosity based in Houston, TX. Our company was founded in 2020 to solve the problem of quoting for make-to-order products. Velosity was the result of this work.

Q.

What results will I actually get from this?

You will deliver quotes to customers dramatically faster (10X+) making your salesteam significantly more effective. Because the production router and BOM are defined and known at quoting, customers can be told an accurate leadtime quickly. In many cases you will win the order because of 1) responsiveness, 2) delivery certainty - leading to higher revenue and profits.

Q.

What does it integrate with?

Velosity is a stand-alone quoting & production scheduling application. All data can be exported to Microsoft Excel. Importing of selected data from Excel is possible (Customers, Items, Item Mapping).

We are able to integrate Velosity with various ERP systems such as Microsoft Dynamics, Sage, shoptech, iSync, JobBoss and others. An interface with your ERP system is ideally bidirectional. Customers and Items are pulled from ERP. Quotes live in Velosity only. Sales Orders (including router and BOM!) and pushed to your ERP.

Velosity has an API which allows customers to develop integrations specific to their systems and processes.

Q.

How secure is my data?

Velosity is hosted on a very robust cloud provider which has comprehensive compliance coverage. The application is designed around the latest state of the art practices for security and extensibility.

The Business OS for complex manufacturers—connecting configuration, quoting, orders, production, and service.